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Where can I find your monthly menu?We post our monthly menus on our website and you can find it here.
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Are your macarons gluten free?Most of our macaron flavors are gluten FRIENDLY, but none of our macarons are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.
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Can I send you a DM on Instagram to place a cake order or inquire about treats?Unfortunately, we do not take orders of any kind over Instagram DM or Facebook Messenger
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Do you ship custom macarons or other treats for special events?We love to cater for special events, large or small! Get in touch with us directly for a custom quote. Please include date, shipping address, order quantity, etc. in email to hello@nalusweets.com and we will confirm whether or not we can accommodate your order.
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I’m picking up my cake and want to be sure it arrives safely to my destination. What are your best tips/suggestions?We want your cake to make it to your destination in perfect condition. There are a few things you can do to keep your cake safe as you transport it to your celebration: The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Plus, the backseat is temperature-controlled so you have a higher chance of keeping your cake nice a cool, preventing slipping. Avoid putting your cake in your trunk, on a seat or on someone’s lap. It’s ideal to have air conditioning that works well to keep your car and cake nice and cool. Your cake is beautiful and we want it to stay lovely from the time you leave our shop to the time it arrives at its final destination. Buttercream is made out of butter, which can soften up as it gets warm. A vehicle with air conditioning that works well will help keep your buttercream cool and prevent it from softening and beginning to melt. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns. Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible. If you are transporting your cake to a destination that is further than 30-45 minutes away, please let us know so we can take special care to have your cake nice and chilled when you pick it up. Please note: Once the cake leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns.
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Where are you located?We are located in Eagle, ID.
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What is your cancellation/refund policy?Please view our full Service Agreement here.
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Can you deliver my cake/treat table and set it up for me?We will provide a custom delivery/set-up quote for wedding/tiered cakes or large bakery orders. This will include travel and set-up time (if required) and requires a contract to be signed by both parties.
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How do I place an order for Macarons, Cookie Sandwich, Brownies, Cupcakes and other sweet treats?You can now place an order online! f you’re looking to place an order for customized treats, please send an email to hello@nalusweets.com and include the treats you are looking for, the quantity you’d prefer, flavors and the date you’d like your order to be for as well as a phone number. Some bakery items require a minimum quantity for customization of color or flavor and we will be able to provide you with the best options based on the information you provide.
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